Terms and Conditions

Welcome to DearMinds. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and online counselling services (“Services”).
By using DearMinds, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our platform.

1. About DearMinds

DearMinds provides online mental health counselling and emotional support through licensed and verified counsellors. Our goal is to offer accessible, confidential, and professional counselling sessions to individuals seeking guidance and emotional well-being.

2. Eligibility

By using our Services, you confirm that:

• You are at least 18 years of age, or have parental/guardian consent to use the platform.

• You understand that DearMinds is not a crisis or emergency service.
  If you are in crisis or require immediate help, please contact your local emergency helpline.

3. Nature of Services

DearMinds provides professional online counselling and wellness support. However:

• Sessions are not a substitute for medical diagnosis, psychiatric treatment, or emergency care.

• Counsellors may offer emotional guidance, coping strategies, and therapeutic support but cannot prescribe medication or issue medical certificates.

4. User Responsibilities

By using our platform, you agree to:

• Provide accurate and complete personal information.

• Use our services ethically and respectfully.

• Not record, share, or distribute counselling sessions without prior consent.

• Refrain from using the platform for any unlawful or harmful activity.

5. Confidentiality

All counselling sessions are private and confidential. Your counsellor will not disclose information shared during sessions except:

• When there is a threat of harm to yourself or others.

• When disclosure is required by law.
  For more details, please refer to our Privacy Policy.

6. Payments and Refunds

• All payments must be made in advance through our secure payment gateway.

• Fees for completed sessions are non-refundable.

• For details on cancellations or refunds, please refer to our Refund Policy.

7. Counsellor Availability

DearMinds strives to provide consistent access to counsellors. However, session timing and counsellor availability may vary. We reserve the right to:

• Reassign counsellors based on availability.

• Reschedule sessions in case of technical or operational issues.

8. Limitation of Liability

DearMinds and its counsellors are not liable for:

• Any direct, indirect, or incidental damages arising from the use or inability to use our Services.

• Decisions made by clients based on counselling advice.
  Our services are intended for emotional and psychological support, not for medical emergencies.

9. Account Suspension or Termination

DearMinds reserves the right to suspend or terminate your access if:

• You violate these Terms.

• Misuse or abuse counsellors or support staff.

• Engage in fraudulent or inappropriate activity.

10. Intellectual Property

All content on DearMinds — including text, graphics, logos, and materials — is the property of DearMinds and protected by copyright laws. You may not copy, modify, or distribute our content without written consent.

11. Modifications to Terms

DearMinds may update these Terms from time to time. Continued use of our platform after changes indicates your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts in  India.

9. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact:
DearMinds Support Team
contact@dearmindsclinic.com
www.dearmindsclinic.com