Privacy Policy

Welcome to DearMinds. Your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our online counselling services. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to provide you with secure and personalized counselling services:

• Personal Information: Name, email address, phone number, and other contact details provided during registration or inquiry.

• Health and Emotional Information: Details you share with your counsellor during sessions or through forms for better support and guidance.

• Payment Information: Billing details and transaction data (processed securely through trusted payment gateways).

• Usage Data: Information like IP address, browser type, device information, and website usage patterns to improve your experience.

2. How We Use Your Information

We use your data to:

• Deliver online counselling and mental health support.

• Schedule and manage your appointments.

• Communicate updates, reminders, or service information.

• Enhance our platform and user experience.

• Maintain security and comply with legal obligations.

We do not sell, rent, or trade your personal information with any third parties.

3. Confidentiality of Counselling Sessions

All counselling sessions conducted through DearMinds are strictly confidential.
Your counsellor will not disclose any information shared during your sessions without your consent, except in cases where:

• There is a risk of harm to yourself or others.

• Disclosure is required by law.

4. Data Protection and Security

We use industry-standard encryption, secure servers, and privacy protocols to safeguard your personal data against unauthorized access, alteration, or disclosure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect certain website features.

6. Third-Party Services

We may use trusted third-party platforms for payment processing, analytics, or communication. These partners are bound by strict confidentiality and data protection agreements.

7. Your Rights

You have the right to:

• Access or update your personal data.

• Request deletion of your account and data.

• Withdraw consent for communication.

• Contact us regarding any privacy concerns.

To exercise your rights, please email us at [contact@dearminds.com].

8. Updates to This Policy

DearMinds may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact:
DearMinds Support Team
📧 contact@dearmindsclinic.com
🌐 www.dearmindsclinic.com